Operations and Information Management Department

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Morris A. Cohen
Panasonic Professor of Manufacturing & Logistics, Professor of Operations and Information Management, Co-Director, Fishman-Davidson Center for Service and Operations Management

Publications

Morris A. Cohen, Sang-Hyun Kim, Serguei Netessine (2007), Performance Contracting in After-Sales Service Supply Chains, Management Science, Volume 53, No. 12

Morris A. Cohen, Howard Kunreuther (2007), Operations Risk Management: Overview of Paul Kleindorfer’s Contributions, POMS Journal, Volume 16, No. 5

Morris A. Cohen, Narendra Agrawal, Vipul Agrawal (2006), Winning in the Aftermarket, Harvard Business Review

Morris A. Cohen, Narendra Agrawal, Vipul Agrawal (2006), Achieving Breakthrough Service Delivery Through Dynamic Asset Deployment Strategies, Interfaces, Volume 36, No. 3

Morris A. Cohen, Teck Ho, Christian Terwiesch (2006), Sharing Forecast Information In A Long Term Supply Chain Relationship, (under review, Operations Research)

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Current Research

Morris A. Cohen, Sang-Hyun Kim, Serguei Netessine 2008, The Curse of Reliability: Outsourcing Restoration Services for Infrequent, High Impact Failures (under review)

Morris A. Cohen, Sang-Hyun Kim, Serguei Netessine 2007, Reliability or Inventory? Contracting Strategies for After-Sales Product Support

In The News

ERP For MRO: An Alternative Perspective, Aviation Week, 05/15/2008, Morris A. Cohen

Academic Positions Held

The Wharton School, 1974-present
Named Matsushita/Panasonic Professor of Manufacturing and Logistics, 1991; Chairperson, Operations & Information Management Department, 1992-95; Co-Director, Fishman Davidson Center for Service and Operations Management, 1995-present; Co-Director, Center for Manufacturing and Logistics Research, 1991-95.

Visiting appointments
Massachusetts Institute of Technology; Stanford University; Shanghai Jiao Tong University, People's Republic of China

Recent Consulting

Supply chain strategy
Intel, Dupont (Lycra), Campbell Soup Company, Booz-Allen & Hamilton, Apple

Service parts logistics
SAP, Lockheed Martin Aeronautics, Applied Materials, IBM, General Motors, Saturn, Intel, MCA Solutions, Teradyne, U.S. Navy, Defense Logistics Agency

Logistics and distribution strategy
Gemini Consulting, Saturn, Merck & Co. Inc.

Inventory control systems
MBNA America Bank, Anderson Consulting, MCA Solutions

New product development
Campbell Soup Company

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Corporate and Public Sector Leadership

Board of Directors, Vlasic Foods International, 1998-2001

Chairman, MCA Solutions, Inc., 2002-present

Professional Leadership

Engineering Advisory Committee, National Science Foundation, 1999-2001

Senior Editor, Manufacturing and Service Operations Management, 1996-present

Editorial Board, Journal of Operations Management, 1989-present

Editorial Board, Supply Chain Management Review, 1995-2000

Other Positions

MCA Solutions LLC, 1999-2002
CEO/Founder

Government of Canada, 1971-72
Policy Analyst, Planning Branch, Treasury Board Secretariat

University of Toronto, 1970
Systems Analyst, Institute for the Quantitative Analysis of Social and Economic Policy

Toronto General Hospital, 1968-69
Bio-Medical Engineer, Department of Bio-Medical Engineering and Biophysics

Honors And Awards

Inaugural POMS International Distinguished Lectureship Award, 2007

Tibbets Award, National Science Foundation - SBIR, 2007

Senior Fellow, Manufacturing and Service Operations Management Society, INFORMS, 2004

Distinguished Fellow, Manufacturing & Service Operations Management Society, 2004

Ernst & Young - Entrepreneur of the Year (Mid-Atlantic region finalist), 2004

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Projects

Morris A. Cohen, Performance based logistics - evaluation of drivers of component and performance based contracting.

Morris A. Cohen, Support system decisions development for service supply.

Morris A. Cohen, Supply chain coordination - Development of incentives and information to support material management in supplier/buyer relationships including performance logistics with a focus on aerospace and defense industries.

Morris A. Cohen, Service supply chain customer service differentiation and revenue models.

Morris A. Cohen, Asset management policies to maximize product availability in large scale, multi-indenture service supply chains in military, aerospace, and high-tech indusctries.

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Morris A. Cohen
3730 Walnut Street
546 Jon M. Huntsman Hall
Philadelphia, PA19104
Phone: (215) 898-6431
cohen@wharton.upenn.edu

Research Interests: Service supply chain strategy & solutions; supply chain coordination; global operations strategy; benchmarking of manufacturing/logistics systems; manufacturing/marketing interfaces.

Last Modified November 11, 2009