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Noah Gans
Joel S. Ehrenkranz Family Professor; Professor of Operations and Information Management

Noah Gans's research focuses on service operations, and he has a particular interest in the management of telephone call centers. In 2010-2011, he is the President of Manufacturing and Service Operations Management Society (MSOM).

At Wharton, Noah teaches the MBA core course, Decision Models for Management, an elective course in Service Operations, and Ph.D. courses in queueing theory and dynamic programming. He also coordinates the OPIM Department's PhD program.

Publications
Nitin Bakshi, S. Flynn, Noah Gans (2011), Estimating the Operational Impact of Container Inspections at International Ports, Management Science, 57, 1-20
Stephen Chick, Noah Gans (2008), Economic Analysis of Simulation Selection Problems, Management Science, 55, 421 - 437
Nitin Bakshi, Noah Gans (2007), Securing the Containerized Supply Chain: An Economic Analysis of C-TPAT
Noah Gans, Geroge Knox, Rachel T.A. Croson (2007), Simple Models of Discrete Choice and Their Performance in Bandit Experiments, M&SOM, Vol 9, 383-408
Noah Gans, Sergei Savin (2006), Pricing and Capacity Rationing in Rentals with Uncertain Durations, Management Science, Vol. 53, 390-407.

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Knowledge@Wharton
Which Customers Are Worth Keeping and Which Ones Aren't? Managerial Uses of CLV, 07/30/2003, Noah Gans
Telephone Call Centers: The Factory Floors of the 21st Century, 04/10/2002, Noah Gans
Making Customer Relationship Management Work, 07/04/2001, Noah Gans
Measuring the Impact of Poor Quality on Customer Loyalty, 05/24/1999, Noah Gans

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Teaching Cases
Offshore Drilling Incorporated
Noah Gans, Z. Katalan, and J. Young (2001), OPIM Department

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Honors And Awards
Wharton MBA Core Curriculum Excellence in Teaching Award, 2010-2011
NSF Service Enterprise Engineering Award, Co-Principal Investigator, 2008-2010
Miller-Scherrerd Award for Outstanding Teaching in the Wharton MBA Core, 2004
Meritorious Service Award, as Associate Editor of Operations Research, 2001
Wharton MBA Core Curriculum Cluster Teaching Award, 1997-2001

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Gans Noah
Noah Gans
 3730 Walnut Street
564 Jon M. Huntsman Hall
Philadelphia, PA19104
Phone: (215) 573-7673
gans@wharton.upenn.edu

Research Interests: Service operations management; logistics systems; stochastic processes and the control of queueing systems