Andrew M. Heller Professor at the Wharton School
Senior Fellow Leonard Davis Institute for Health Economics
Co-Director, Mack Institute of Innovation Management
Research Interests: innovation management, healthcare operations, new service delivery models, lean operations
OPIM611 - Quality and Productivity
Matching supply with demand is an enormous challenge for firms: excess supply is too costly, inadequate supply irritates customers. In the course, we will explore how firms can better organize their operations so that they more effectively align their supply with the demand for their products and services. Throughout the course, we illustrate mathematical analysis applied to real operational challenges--we seek rigor and relevance. Our aim is to provide both tactical knowledge and high-level insights needed by general managers and management consultants. We will demonstrate that companies can use (and have used) the principles from this course to significantly enhance their competitiveness.